Customer Care Solutions

A one stop service for all multi trade requirements

SEC has expanded our well-established Customer Care department, which is now named Customer Care Solutions. Over the years we have provided a reactive service, born around our increased presence in the residential & commercial sectors. Due to increased demand, we now offer a wide range of multi trade services to our existing main contractor clients, as well as our new domestic customer base.

Our one stop service delivers everything from aftercare & defects packages, maintenance & multi trade works of any size, heritage jobs to fire door packages. We work closely with our suppliers across many products including flooring, windows, doors and so forth, providing either a supply-only or supply & fit service. Our team provide Customer Care Solutions to all projects, regardless of scale or size.

We pride ourselves in upholding our strong relationships with our client base which is demonstrated by the 98% of our customers who said they would return or recommend SEC Customer Care Solutions. Our team are known for our reliability, ingenuity and can-do attitude.

Our services

  • Defects and responsive and planned maintenance
  • Multi trade works of any size
  • Project contracts across all sectors
  • Fire door packages

Our fire door services

We are proud to offer our clients a unique service specialising in the inspection, maintenance, repair and replacement of fire doors. Our full range of fire door services include:

  •  Annual or bi-annual maintenance

  •  FIRAS accredited to supply and fit new doors

  •  Upgrades and modifications

  • Inspections by independent certified fire consultants; inclusive and non-intrusive visual surveys

  • Temporary fire door packages


Our clients

Customer satisfaction

We asked our client to rate us in relation to the following areas:

  • Performance
  • Professionalism
  • Quality management
  • Aftercare

Our average score was:

4.7 out of 5

Get in touch

For all defects and multi trade works, please contact:

For all project enquiries please contact: